Sitecore Support

So you implemented Sitecore, and now you need a team of experts that are excited to help you execute your monthly todo list, perform upgrades, manage your hosting environment, educate and train your team to get the most out of Sitecore, and are always ready to respond to an emergency.

It’s a lot to keep up with, but our team of Sitecore experts are here to support your success every step of the way. Our Sitecore Support Center is located in Austin, Texas and is staffed by our own friendly and dedicated team of Sitecore Certified Consultants, Architects, Developers, and Support Engineers.

We're ready and waiting to assist you, and we'd love to get a chance to help you with any of the following services:

Sitecore Audit

Our Sitecore Implementation Audit is a comprehensive assessment of an existing Sitecore implementation, conducted by our team of Sitecore Certified Architects, Developers, and Support Engineers with 8 years of Sitecore implementation and support experience. It is intended to help organizations determine the current status, quality of work, and any corrective actions that may need to be taken in preparation for future improvements, expansion, or performance tuning.

$6,600

Includes a minimum of 40 hours for discovery, site transfer and setup, code review, architecture and configuration analysis, documentation, and findings discussions.

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Sitecore Upgrades

Are you due for a Sitecore upgrade?

Our team of Sitecore Certified Support Engineers are here to help you determine the best upgrade path, and provide you with a painless upgrade experience.

Starting at $20,000

Upgrades for new clients require a Sitecore Audit

Schedule an upgrade

Sitecore User Training

Do you feel intimidated about asking "dumb questions" in a large group setting?

We get it, and that's why we created custom tailored Sitecore User Training, just for you. We customize each lesson to the needs and questions you specify, and we tailor each lesson to your own website. Best of all, we do everything online, so it's cheap and easy to work into your busy schedule.

Starting at $1,500

Includes a 1 hour online training session, an illustrated step-by-step training guide, and a video recording of your training session so you have an archive of information that you can share with your team for years to come.

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Managed Services

Tier 1

Our Tier 1 Managed Services Plan gives you 60 hours of enhancements, training, and support per month, 1st priority response times, and 24x7 emergency support.

Price: $9900/mo.

Tier 2

Our Tier 2 Managed Services Plan gives you 40 hours of enhancements, training, and support per month, between 9-5 Monday-Friday.

Price: $6600/mo.

Tier 3

Our Tier 3 Managed Services Plan gives you 20 hours of enhancements, training, and support per month, between 9-5 Monday-Friday.

Price: $3300/mo.

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Dedicated Services

Dedicated Services

Do you need 1 or more dedicated Sitecore experts, 80+ hours per month, and 24x7 support?

No problem. We will custom tailor a dedicated services team to suite your unique needs and workload. Let our team Sitecore Certified Architects, Developers, Trainers, and Support Engineers show you what it’s like to always be our top priority.

Starting at $13,200/mo.

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Emergency Support

24x7 Sitecore Support

Would you sleep soundly knowing that you had a team of Sitecore experts monitoring your servers and ready to respond to any middle of the night emergencies?

Yes you would. Our team of Sitecore Certified Support Engineers are here to ensure that you get a good night’s sleep with 24x7 Server Monitoring & Sitecore Emergency Support.

$9900/mo.

Includes server alert monitoring and a maximum of 60 hours of server and Sitecore application support per month.

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Cloud Hosting

Cloud Hosting

Are you excited about hosting Sitecore in the cloud, but concerned about relying on any of those "do-it-yourself" cloud hosting providers?

We feel your pain, and we found a solution that you're going to love. Let our Sitecore Certified Support Engineers help you spin up a world class cloud hosting environment, backed by Rackspace Fanatical Support.

Starting at $1500/mo.

Architecture, deployment, and migration fees not included.

Get a quote

Hybrid Hosting

Do you want the cost savings of cloud hosting, but the performance and reliability of your own dedicated hardware?

We get it, and we're here to make sure you don't have to settle for less. Let our Sitecore Certified Support Engineers help you architect and deploy a custom tailored Rackspace hybrid hosting environment, and start enjoying the best of both worlds.

Starting at $5,000/mo.

Architecture, deployment, and migration fees not included.

Get a quote

Responsive Retrofit

Are you looking for an economical way to make your website mobile-friendly?

Well, it’s your lucky day. We developed a responsive and adaptive website redesign process that eliminates 50-60% of the billable hours, by tackling design and development in one fell swoop. Let our team of Sitecore Certified Information Architects and Front-end Developers help you transform your site and engage your audience on every device.

Starting at $20,000

Includes a minimum of 121 hours of consulting, planning, development, QA, and project management.

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eCommerce Implementation

Do you need to implement an eCommerce platform that integrates seamlessly with Sitecore?

Don't fret. Our team of Sitecore Certified Consultants, Architects, and Developers are here to make your eCommerce implementation and integration process an easy and painless experience. We work with your agency of choice, and we implement your vision on time, on budget, and the right way the first time.

Starting at $50,000

Includes a minimum of 303 hours of consulting, planning, installation, configuration, development, QA, and project management.

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Search Implementation

Are your website visitors tired of navigating your taxonomy, and wishing you would provide a more helpful, guided search experience?

Uh... yah. Do your customers' a favor and let our Sitecore Certified Consultants, Architects, and Developers help you implement a search experience that is designed to increase revenue and deepen customer loyalty.

Starting at $17,700

Includes a minimum of 100 hours for consulting, planning, installation, configuration, development, QA, and project management.

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Salesforce Integration

Do you want to add new website leads directly to Salesforce, or perhaps you want to personalize your customer's buying experience based on their purchase history?

No worries, we've got you covered. Our Sitecore Certified Architects & Developers are here to make your Salesforce Integration project an easy and painless experience.

Starting at $7,200

Includes a minimum of 40 hours for consulting, planning, installation, configuration, development, QA, and project management.

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Custom Applications

Do you want to enhance your visitor's buying experience with custom sales configurators, calculators, or customer account functionality, that seamlessly integrates with Sitecore?

Then you've come to the right place. Our team of C# /.NET Custom Application Architects and Developers are here to help you architect and build something powerful and differentiating, and give you the advantage you need to rise above the competition.

Starting at $20,000

Includes a minimum of 121 hours for discovery, consulting, planning, development, QA, and project management.

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